PT Bank Danamon Indonesia Tbk, known popularly as Bank Danamon, was established in 1956. In 2000, eight banks that were badly affected by the economic crisis in the late 1990s were merged into Bank Danamon. This followed the previous merger of another bank into Bank Danamon in 1999. In 2004, the Bank had 19,000 employees serving 2.4 million customers.
Having done extensive research which was facilitated by McKinsey & Company, Bank Danamon determined its core competencies in the SME and mass markets. Following up on the research findings, the bank has now opened 450 units of Danamon Simpan Pinjam (“saving and loans”). More are to be opened.
Bank Danamon’s strategy in knowledge creation and innovation is driven by a two-pronged approach:
tapping internal expertise – highly experienced employees are expected to share their knowledge, both through formal training as well as informal sharing sessions. learning from external international expertise and best practices.
Bank Danamon has established a company intranet portal to publish information for employees and to process online some HR activities, such as leave applications, training registrations, benefit administrations, etc. Resources to enhance knowledge, such as operational information, also are available on the company’s intranet.
Knowledge creation – the transformation of research and studies into real business initiatives – has produced new business opportunities. For example, the Danamon Simpan Pinjam (“saving & loans”) Business Model, Concept to Reality Model in Consumer Banking, and the Credit Factory Model.
Bank Danamon involves all banking practitioners in learning activities. In 2005, more than 500 instructors from all businesses were involved. Bank Danamon is highly passionate about developing people, for example, by giving scholarships for the Postgraduate Program. This program is in conjunction with the Gadjah mada universities. The company selects the best Danamon employees to join this program to broaden their experiences.
Bank Danamon consistently creates value chains through product/services, and has earned a number of recognitions, such as the ‘Most Active of ATM’ (within the ATM Bersama network) from the Artajasa ATM network provider; the ‘Best Acquirer’ by the ALTO ATM network provider; the ‘Best MasterCard Electronic Card 2004’ from MasterCard International; the ‘Best Overall Performance 2004 in Service Excellence’ from InfoBank magazine; and ‘Service Quality Award 2004’ for Bank Danamon Syariah from Karim Business Consulting.
Sumber : http://idaman.multiply.com/journal/item/155/KM_3_Top_Indonesian_organizations_in_KM_success